Our commitment: complete protection of your information

This privacy policy ("Policy") is issued by the pktk2 platform ("we", "our", "pktk2") and applies to https://pktk2.lat. This Policy clarifies our practices regarding your personal information.

By using our site or creating an account, you agree to the terms of this Policy. This Policy applies specifically to users residing in Bangladesh, and we are committed to data protection in accordance with Bangladeshi laws and regulations.

This Policy may be updated from time to time. We will post a notice on the platform for any significant changes. You are encouraged to review this page regularly.

pktk2 collects only the information necessary to provide our services. We collect information in the following categories:

Personal Identification Information

• Full name and date of birth (for age verification — our services are for users aged 21 and above only)
• Active mobile number and email address
• National ID number (for KYC verification where applicable)
• Residential address (where required for billing and verification)

Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay) — for transaction processing
• Deposit and withdrawal history (for internal security checks and fraud prevention)
• Transaction amounts and date/time records

Technical & Usage Information

• IP address and device type
• Browser version and operating system
• Site navigation patterns, session duration, and pages visited
• Referral source (where you came from before visiting the site)
• Data obtained from cookies and similar tracking technologies

Communication Information

• Records of conversations with our support team via live chat or email
• Details of complaints or requests and their resolution history

Collected information is used only for specific and legitimate purposes. pktk2 processes your information for the following reasons:

• Account management: For registration, identity verification, and login security.
• Transaction processing: To complete deposits and withdrawals smoothly via bKash, Nagad, Rocket, and Upay.
• Age and identity verification: To ensure that only users aged 21 or above can access the platform.
• Security and fraud prevention: To detect suspicious activity and keep your account secure.
• Customer support: To provide effective assistance via 24/7 live chat and email.
• Technical improvement: To enhance platform performance and user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Responsible gaming: To identify unusual playing patterns and provide support.

We never sell your information to third parties for marketing or commercial purposes.

Your privacy is our highest priority. We never transfer your personal information to third parties without authorization. However, information may be shared in the following limited circumstances:

Service Provider Partners

Minimum necessary information is shared with selected technology partners for payment processing, technical infrastructure, and fraud detection. These partners operate under strict confidentiality agreements and may not use this information for any other purpose.

Legal Obligations

Information may be disclosed in response to a court order, a lawful request from an investigating authority, or as required by applicable law. In such cases, we will only provide the information legally required by the relevant authority.

Account Security

If a threat to your account security is identified or fraudulent activity is suspected, limited information may be provided to the relevant parties.

What we never do: Sell information to advertisers or market research firms, share information with affiliate marketers, or use your information for unauthorized communications.

pktk2 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are essential for core site functionality (login sessions, security tokens). They cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences (language, display settings). They can be disabled, but doing so may limit certain features.

Analytical Cookies

These cookies help improve our services by analyzing site usage patterns. This data is analyzed in aggregate and is not used to identify any individual.

You can manage cookies through your browser settings. Please note that blocking all cookies may affect certain important features of the site.

pktk2 has implemented multiple layers of security to keep your information safe:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by industry-standard encryption.
• Access Controls: Strict role-based access controls ensure that only authorized staff can view your information.
• Secure Server Infrastructure: Our servers are protected by advanced firewalls and an Intrusion Detection System (IDS).
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities.
• Password Hashing: Your password is never stored in plain text — it is kept as a one-way cryptographic hash.
• Two-Step Verification: Additional identity verification applies to high-value transactions.

No party can guarantee 100% security on the internet. However, we are committed to protecting your information by following the highest industry standards. If any security issue is identified, we will notify you promptly.

We retain your information only for as long as necessary:

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Financial transaction records may be retained for a defined period after account closure to meet legal obligations.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies remain until their set expiry date.
• Support communications: Customer service chat and email records are retained for quality control and dispute resolution purposes.

Once the defined period has passed, unnecessary data is securely deleted or anonymized so that no individual can be identified from it.

As a pktk2 user, you have the following rights over your own information:

Right to Access

You may request at any time to know what information we hold about you. We will provide you with a complete report within a reasonable timeframe.

Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will update the information based on documented evidence.

Right to Erasure

In certain circumstances, you may request that your data be deleted. However, some information may need to be retained for a defined period due to legal obligations.

Right to Restrict Processing

In certain cases, you may request that the processing of your information be limited. During this period, we will only use that information for legal reasons or with your consent.

How to Exercise Your Rights

To exercise any of the above rights, contact us by email at [email protected] or via 24/7 live chat. After verifying your identity, we will process your request as quickly as possible.

pktk2 strictly prohibits use of the platform by anyone under the age of 21. Our services are intended for adults aged 21 and above only.

We do not intentionally collect any personal information from minors. Age verification is mandatory at the time of registration. If a minor creates an account by mistake, we will close that account immediately and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

pktk2 works with trusted technology partners to operate the platform. These include game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and others. These providers have their own privacy policies that apply to their respective platforms.

pktk2 is not responsible for how your information is handled on third-party platforms. However, we only work with partners who follow industry-standard data protection practices.

For payment processing, your mobile banking information (bKash, Nagad, Rocket, Upay) is handled in accordance with the security standards of the relevant payment service provider.

pktk2 reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• By displaying a clear notice on the platform.
• By sending a message to your registered email address.
• By updating the "Last updated" date on this page.

Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy. If you do not agree to the new policy, you may request that your account be closed.

We will always keep the latest version of the privacy policy on this page so you can review it at any time.

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help. You can reach us through the following channels:

We give the highest priority to privacy-related requests and aim to respond as quickly as possible. Processing of your request will begin after your identity has been verified.